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Frequently Asked Questions (FAQ)

1. What is the “first weight unit” and the weight measured after the “first weight unit”?
The first weight unit refers to the minimum billable weight of a package. Packages within the first weight unit are charged according to the first weight unit. Any weight exceeding the first unit will be charged according to the weight beyond the first unit.

2. What restrictions apply to prohibited items, liquids, creams, food, DVDs, and medicines?
According to customs regulations:

  • Cigarettes, alcohol, medicines, and prohibited items cannot be shipped.

  • Air transport rules require liquids, foods, granules, and creams to provide a non-hazardous certification.

We recommend avoiding bulk shipments of such items. Small quantities can be shipped, preferably together with ordinary goods (e.g., clothing, shoes) to reduce the risk of confiscation.

Examples:

  • Cosmetics: single item ≤100 ml, total per package ≤200 ml.

Note: All shipping suggestions are based on past shipping experience. We are not responsible for any customs detention.

3. What if my package exceeds the weight limit?
Each shipping method has its own weight limit. If your package exceeds the limit:

  • You may not be able to submit the shipment.

  • Or, you may need to remove some items and resubmit the shipment.

4. What is volumetric weight?
Volumetric weight is a logistics term used for large but light packages. Shipping costs may be calculated based on volumetric weight.

Formula for air freight:

Volumetric Weight (KG)=Length (CM)×Width (CM)×Height (CM)6,000\text{Volumetric Weight (KG)} = \frac{\text{Length (CM)} \times \text{Width (CM)} \times \text{Height (CM)}}{6,000}

Examples:

  • A 6,000 cm³ package is charged as 1 KG volumetric weight.

  • A 1 m³ package is charged as 167 KG volumetric weight.

5. How do shipping costs differ among product types?
Shipping costs vary depending on materials, shape, and packaging, which affect actual or volumetric weight.

Shoes:

  • Individual shoes are light, but large boxes (boots, sneakers) increase volumetric weight.

  • Shipping multiple pairs together can optimize volumetric weight.

Bags & Suitcases:

  • Soft bags are compressible, whereas hard-shell suitcases have fixed dimensions.

  • Hard-shell items may incur higher volumetric charges. Ship separately if needed; soft bags can be folded to minimize volume.

Clothing:

  • Generally light, but bulky winter clothing (e.g., down jackets, coats) takes up more space.

  • Use vacuum compression bags to reduce volume and avoid volumetric charges.

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